Frequently asked questions
When should I place my order / How long does the process take?
According to traditional etiquette, you have up to 6 months to send your birth announcements but the sooner you can place your order, the better. Due to the time associated with designing, proofing, and print production it typically takes 6-8 weeks to send you your announcements (keep in mind, the longer it takes you to approve or request changes to your proof, the longer the process takes.)
If you have hired a photographer to take newborn photos but haven't gotten them back yet, you can still place your order and we can begin the design and proofing process for the rest of the announcement. Please be aware, however, that I can not guarantee turn around times without all elements of your announcement and your order will not ship until all printing is complete.
Can I add additional revisions?
Yes, however additional revisions will be billed $50 per minor revision (color, envelopes, type). Other revisions will be quoted based on complexity.
Can I swap design elements within the collection?
Major design changes such as these are considered custom work and would constitute custom design pricing. If you are interested in starting the custom design process, please contact me.
Can I make changes once my order has been placed?
Please be careful and thoughtful when making your selections and placing your order. Changes are possible on a case-by-case basis and may incur additional costs. Please contact me as soon as you are aware of any changes you may have so that we may discuss your options.
I need more or less announcements than I ordered, what do I do?
Be sure to keep in mind the number of households you will be sending announcements to and take into consideration if you are interested in ordering extra announcements as keepsakes for yourself or family. Unfortunately, we can not reduce the quantity once your order has been placed. If you need to add announcements, please notify me as soon as possible as this will be at the discretion of Coeo Print Company. Additional announcements will incur added cost. If you need a quantity more than 200, please reach out for a custom quote.
What is your return and cancellation policy?
Cancellation fees are due based on the amount of work completed. If you choose to cancel your order before print production has begun, a portion of your payment will be refunded, less compensation for time and associated costs with your order prior to printing. Once your order goes to print, I am unable to issue refunds and reserve the right to retain your full payment. Due to the artisan nature of our products, our products are not eligible for return, exchange or refund. Reprint costs due to errors found after final approval has been given are the sole responsibility of the client.
Can I request to expedite my order?
Yes! However, rush orders are accepted on a case-by-case basis, depending on my availability at that time. Rush fees may vary and will apply based on your timeframe.
How does shipping work? Do you ship internationally?
Shipping will be billed during checkout. Unfortunately at this time, Coeo is only shipping within the US. We hope to be shipping internationally soon.
What if my product gets lost or damaged in the mail?
Coeo Print Company is not liable for lost, damaged or delayed shipments.
Who owns the designs?
All artwork is the sole property of Coeo Print Company, LLC. No designs can be duplicated, re-used, or derived from in any way.
Can I order completely custom paper goods?
Absolutely! Please learn more about the custom process here.
How much postage should I purchase for my announcements?
To ensure you purchase the correct amount of postage required for your announcement, I recommend taking your finished announcement to the Post Office where they can weigh and measure your announcement and let you know the appropriate shipping cost.
Where can I view the terms & conditions of my purchase?
View the Terms and Conditions.